MyOutDesk

About MyOutDesk

MyOutDesk is an outsourcing company that staffs virtual assistants for businesses across a range of industries. Founded in 2008 by Daniel Ramsey, served over 8,500 clients to date. The work covers admin, sales, customer service, and the usual back-office roles (source).

Their published vetting numbers: top 0.7% of applicants, all college-educated, FBI-grade background check (myoutdesk.com). The aggregate rating they cite is around 4.9 out of 5 across hundreds of reviews (virtualassistantassistant.com). Worth noting these are self-reported figures, and your experience with any one VA depends on the match more than the number.

That track record is real. It does not mean you skip due diligence — but as legacy VA shops go, this one has done the time.

Service Structure

MyOutDesk gives you a dedicated, long-term VA, not on-demand task work. You’re hiring a remote worker who becomes part of your team, typically for around 40 hours a week. The monthly rate is fixed regardless of how much of those hours you actually fill. So if you only have 30 hours of work in a given week, you’re still paying for 40 (virtualassistantassistant.com). There’s no flex-down for slow weeks. Which is to say: this works if you have steady, ongoing work to give them. It does not work if your needs come in waves.

The intake process: you have a call to define what you need, MyOutDesk pulls candidates from a pre-vetted bench, and you interview the shortlist and pick one (workstaff360.com). Time-to-placement is usually 4 to 5 days from kickoff (workstaff360.com). Your VA works remotely (mostly out of the Philippines) but reports directly to you. The arrangement is what people in the staffing world call “staff augmentation” — your VA acts like one of your team, but legally they’re employed by MyOutDesk. You and the VA handle day-to-day communication; MyOutDesk runs the back-office stuff in the background.

The VA isn’t your employee. MyOutDesk handles HR, payroll, benefits, and healthcare on their side, all baked into the monthly rate. They also give you a time-tracking tool called MyTimeIn so you can see hours worked and activity if you want that visibility (myoutdesk.com). Each client gets a Client Success Manager who keeps an eye on the relationship.

What MyOutDesk does not do is train your VA on your business. That’s on you. Treat them like a new hire on day one: bring them into meetings, write things down, give feedback fast. Most of the bad outcomes I read about in reviews come from clients who skipped this part and expected the VA to ramp themselves (virtualassistantassistant.com).

Read the contract before you sign. They offer month-to-month or discounted 6/12-month contracts. The longer commitments save money per month but lock you in.

Make sure the contract has provisions that align with your needs. Also, since the VAs are employees of MyOutDesk, the contracts typically include a non-solicitation clause – meaning you cannot bypass MyOutDesk to hire the VA directly or share confidential details like their pay.

In fact, one client review mentioned that the contract forbade sharing certain information between client and VA (the user noted MyOutDesk “don’t want you to share notes” about compensation) (virtualassistantassistant.com). This is standard in the industry: the service’s value is in providing the worker and managing them, so they prevent side arrangements. If down the line you did want to hire the VA directly, there is likely a buyout fee or a waiting period after ending the contract (MyOutDesk doesn’t publish these details openly, so you’d need to inquire).

2026 January Update: I reached out to MyOutDesk and they confirmed they do replacements. You won’t be left stranded if your VA suddenly resigns, cannot work, or is not meeting their service commitment for some reason or another. It’s not a slot machine though - you can’t just keep replacing until you find one that meets your needs. Interview carefully.

Services

MyOutDesk offers several services in many industries, but the flagship service is back-office administrative work and customer service. Daniel Ramsey featured a virtual assistant in a youtube video in 2024.

• Administrative & Back-Office Support: This is a core offering. VAs in this category handle general administrative duties such as email management, calendar scheduling, data entry, document preparation, CRM data updates, and other routine office tasks (franchise.org). For example, a MyOutDesk administrative assistant can filter your inbox, organize files, coordinate meetings, and keep your business processes organized remotely.
• Customer Service & Virtual Receptionists: MyOutDesk offers virtual receptionists and customer support representatives who can manage inbound calls, respond to customer inquiries, handle live chat or helpdesk tickets, and essentially function as your remote customer service team. They ensure your customers or clients get prompt responses and professional service, even though the support person is offshore. For many small businesses, having a virtual receptionist means phones get answered and messages taken without the cost of an in-house hire. (myoutdesk.com)
• Sales Support / Inside Sales Agents (ISAs): These VAs focus on sales-oriented tasks. Often titled Inside Sales Assistants or Sales Development Reps (SDRs), they can make outbound calls to prospects, follow up on leads, conduct cold calling or telemarketing campaigns, and set appointments for your sales team.
• Marketing & Social Media Assistance: For businesses that need help with marketing tasks, MyOutDesk provides VAs who can support digital marketing efforts. This can include managing social media accounts (posting content, monitoring comments), coordinating email marketing campaigns, updating blogs or websites with content, creating basic graphics or working with designers, and running reports on marketing metrics. While these VAs are not high-end marketing strategists, they serve as skilled execution support to carry out your marketing plans. (myoutdesk.com)
• Bookkeeping & Financial Admin: MyOutDesk also has virtual professionals who specialize in bookkeeping and related finance tasks. A remote bookkeeping VA can handle accounts payable/receivable, invoice processing, expense reporting, basic financial record-keeping, and coordination with your accounting software. (myoutdesk.com)
• Industry-Specific Support: Beyond the general categories above, MyOutDesk advertises VAs with expertise in certain industries. For example, in real estate, they offer assistants who understand MLS listings, escrow processes, and real estate CRMs. In healthcare, they provide medical virtual assistants who can do patient scheduling, insurance verification, medical billing support, and other clinic admin tasks (while the company doesn’t publicly detail their training in regulations like HIPAA, it’s implied these VAs are familiar with healthcare office procedures). legal offices (e.g., legal secretarial work, appointment setting for law firms), IT/technology (perhaps basic tech support or QA tasks), and others. You won’t typically hire a MyOutDesk VA for highly specialized niche tasks (for instance, a CAD designer or a software developer), but you would hire them to take over the operational and process-driven tasks in your business so you and your core team can focus on higher-level work.

In Office

In 2025, MyOutDesk opened an office in morocco. The reason for this as noted in the announcement was:

“While our highly rated virtual professionals in the Philippines continue to deliver trusted, secure, and remote support, our new Morocco office allows clients to choose virtual professionals who work onsite at our physical headquarters, with added oversight, management, and infrastructure security. If your business requires stricter controls, increased supervision, or simply prefers your virtual team to operate from a more secure office setting, our Morocco-based professionals provide that peace of mind.” (myoutdesk.com).

Pricing

Pricing starts at $1,988/month. Flat rate. No tiering based on experience.

What’s included: the VA’s wages, benefits, healthcare, employment taxes, and the support infrastructure on MyOutDesk’s side. No surprise fees on top.

The company claims you save up to 70% versus an equivalent US hire (myoutdesk.com). The math: a US admin assistant runs $4,000+/month after taxes and benefits, versus ~$2,000 here. They also report that clients collectively saved over $70 million through them in 2024 (myoutdesk.com).

For value: MyOutDesk sits at the higher end of the offshore VA market. You’re paying for the recruitment, vetting, and account management on top of the labor. That makes sense if you have the budget and you don’t want to manage the hiring process yourself. It’s a tougher sell if you’re an early startup with intermittent work — at ~$2,000/month you really need the hours to make it pay.

Key Takeaway

Long-running company, verifiable track record, CEO is genuinely active in public on YouTube and TikTok. Solid pick if you want a dedicated VA, can fill the hours, and don’t want to run the offshore hiring process yourself.

Historical Updates